FAQs

All orders are shipped via Sendle (Courier) and Australia Post standard delivery, depending on location within Australia.

Orders can take up to a maximum of 7 days, but we always endeavour to deliver in the shortest time possible.

We currently ship to Australia and New Zealand only however watch this space...

Express postage is available upon request for an additional fee. Please email us at info@buenoshoes.com.au.

Payment is available by credit card, Afterpay, and PayPal. You do not need a PayPal account. You can pay via PayPal using a Credit Card.

If you don't love our products, please contact us within 14 days of purchase to set up a refund. Please note, we may require proof of purchase to consider your refund request. No refunds are available on Sale and Outlet items

You do not need an account to place an order. You may check out as a guest, however by creating an account we’ll remember your details to make your next shop easier.

Please email info@buenoshoes.com.au

Or phone our Head Office on +61 3 5277 0151

You will need to contact us as soon as possible to cancel/change your order.

Please contact us at INFO@BUENOSHOES.COM.AU or Phone +61 3 5277 0151.

You will receive email updates advising of completion of your order.

If your order is sent via Sendle (Courier) you will receive delivery status emails, however Australia Post do not offer this service.

You can contact our Head Office for your Tracking Detail at info@buenoshoes.com.au or Phone +61 3 5277 0151

We've made sure that our rewards program doesn't mean you'll have to spend lots just to get a reward. Our lowest loyalty tear offers 5 points for every $1 spent. So a $100 purchase earns you 500 points which equates to a $5 voucher. Make another purchse within 3 months and you'll be growing a healthy loyalty rewards account.

Yes, provided you've signed up to the Loyalty program, you automatically be rewarded everytime you shop.

Provided you are signed up to our loyalty program and checkout using that same email address our loyalty program will automatically reward your points.

You can see your balance and convert your points to discount vouchers once you login on the Loyalty Rewards page

You can see your balance and convert your points to discount vouchers once you login on the Loyalty Rewards page

You can sign up to join here.

You recieve points for every purchase you make. You can also earn points by joining our social media channels, sign up to our newsletter, write a review or share with your friends.

Sure. Just sign up to the program within 7 days of your purchase and the points will be retrospectively awarded to you.

Points are earned as soon as your checkout, however they remain in a status of pending until your order is delivered.

Yes. Points expire 3 months after your last order

Points cover to cash in the form of a unique discount code that is provided to you when you conver your points.

$5 Voucher = 500 Points

$20 Voucher = 2000 Points

$50 Voucher = 5000 Points