FAQs

Shopping Information

What Shipping Methods Are Available?

All orders are shipped via Sendle (Courier) and Australia Post standard delivery, depending on location within Australia.

How Long Will It Take To Get My Package?

Orders can take up to a maximum of 7 days, but we always endeavour to deliver in the shortest time possible.

Do You Ship Internationally?

We currently ship to Australia and New Zealand only however watch this space…

Is Express Postage Available?

Express postage is available upon request for an additional fee. Please email us at info@buenoshoes.com.au.

Payment Information

What Payment Methods Are Accepted?

Bueno Shoes collects payments via PayPal, however you do not need a PayPal account. You can pay via PayPal using a Credit Card.

Is Buying On-Line Safe?

Our website has several layers of security. We collect payment via PayPal and therefore do not hold any sensitive information on our site.

 

Orders and Returns

How do I place an Order?

Please place your order via our shopping cart.

Do I need an account to place an order?

You do not need an account to place an order. You may check out as a guest, however by creating an account we’ll remember your details to make your next shop easier.

Who should I to contact if I have any queries?

Please email info@buenoshoes.com.au

Or phone our Head Office on +61 3 5277 0151

 

How Can I Cancel Or Change My Order?

You will need to contact us as soon as possible to cancel/change your order.

Please contact us at INFO@BUENOSHOES.COM.AU or Phone +61 3 5277 0151.

 

How Do I Track My Order?

You will receive email updates advising of completion of your order.

If your order is sent via Sendle (Courier) you will receive delivery status emails, however Australia Post do not offer this service.

You can contact our Head Office for your Tracking Detail at info@buenoshoes.com.au or Phone +61 3 5277 0151

 

How Can I Return a Product?

Please contact our Head Office via email info@buenoshoes.com.au or Phone +61 3 5277 0151 to advise of your return.

You will then need to return the item to our Head Office:

Harem Fashions Pty Ltd
15 The Boulevard, Norlane, Geelong 3214 Victoria AUSTRALIA

Once received we will assess your shoes and refund your Purchase Price via PayPal.